Privacy Policy

We respect your right to privacy and are committed to maintaining it.  Pecksniff’s Pamper Studio collects and processes personal data relating to clients. Pecksniff’s Pamper Studio is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

 What information does Pecksniff’s Pamper Studio collect?

Pecksniff’s Pamper Studio collects a range of information about the clients. This may include:

  • personal data including your name, date of birth, address and contact details and this may include email address, Skype, WhatsApp and telephone number;
  • in depth details of your health, medical history and any ailments or conditions;
  • information on demographics, interests and behaviours of all our customers as well as product likes and dislikes to tailor our service
  • equal opportunities monitoring information, including information about your ethnic origin and sexual orientation

 

Pecksniff’s Pamper Studio collects this information in a variety of ways. For example, data might be contained in health completion forms or collected through interviews or other forms of assessment as well as from enquiry forms and contact information from the website.

Data will be stored in a range of different places, including in client files, on IT systems (including emails) and in manual storage

Why does Pecksniff’s Pamper Studio process personal data?

Pecksniff’s Pamper Studio needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, Pecksniff’s Pamper Studio needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a client’s suitability for treatments before that treatment commences

Pecksniff’s Pamper Studio has a legitimate interest in processing personal data during the process and for keeping records of the process. Processing data from clients allows Pecksniff’s Pamper Studio to manage the

treatment process, assess and confirm a client’s suitability to have the treatment and keep you informed of suitable treatments in the future and as they arise. Pecksniff’s Pamper Studio will in the future use your personal data to keep you informed of the services offered by us. Pecksniff’s Pamper Studio may also need to process data from clients to respond to and defend against legal claims.

Where Pecksniff’s Pamper Studio relies on legitimate interests as a reason for processing data, it has considered whether or not those interests are overridden by the rights and freedoms of clients and has concluded that they are not.

Pecksniff’s Pamper Studio processes health information if it needs to make reasonable adjustments to the treatment process for clients who may have a disability.

Pecksniff’s Pamper Studio will not use your data for any purpose other than the treatment process for which you have contracted with us for or to keep you informed about our products, services and treatments in the future which may involve emails and newsletters.

If we do not fulfil a treatment, Pecksniff’s Pamper Studio will keep your personal data on file in case there are any future treatments you may require and for which you may be suited. You are free to withdraw your consent at any time and you may opt out from any email marketing by replying STOP to faye.russell@pecksniffs.com

Who has access to data?

Your information will be shared internally for the purposes of the treatments and with beauticians. Personal data shall not be transferred to a country or territory outside the EEA unless that country or territory ensures an adequate level of protection or the appropriate safeguards are in place for your rights and freedoms.

With whom is the information shared?

Pecksniff’s Pamper Studio will not share, sell or rent your personal information to third parties.  We may disclose personal information if required to do so by law or if we believe that such action is necessary to protect and defend the rights, property or personal safety of Pecksniff’s Pamper Studio, visitors to Pecksniff’s Pamper Studio and customers of our Services.

We will only sell or rent your personal information to a third party either as part of a sale of the assets of Pecksniff’s Pamper Studio company or having ensured that steps have been taken to ensure that your privacy rights continue to be protected.

Pecksniff’s Pamper Studio may share photographs on Instragram and Facebook of treatments carried out with consent from you.

Information about products and services

It is very important to us that we provide you with the highest level of service.  In order to help us do this, from time to time Pecksniff’s Pamper Studio may send you details of our products and services which we think may be of interest to you.  If at any time you do not wish to receive these details, please email: faye.russell@pecksniffs.com

How does Pecksniff’s Pamper Studio protect data?

Pecksniff’s Pamper Studio takes the security of your data seriously. We have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control.  For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorised personnel have access to user information.  Pecksniff’s Pamper Studio has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties. All Computer, Web and server IT solutions used by Pecksniff’s Pamper Studio are password protected and constantly monitored for cyber security breaches

For how long does Pecksniff’s Pamper Studio keep data?

There are 3 separate categories:

1 – Once you have visited the salon then any personal data gathered during the consultation or treatment process will be transferred to your client file and retained for the duration of your treatment or course of treatment.  Further due to the ongoing nature of treatments and many clients being repeat clients the data in the client file will be retained for a period of up to 3 years.  If you wish us to retain the data for shorter or longer than this, then you can withdraw or give consent at any time although we will hold the data for the duration of a course of treatment.

2 – For hotel guests where we have visited the client or they visit the salon then any personal data gathered during the consultation or treatment process will be transferred to your client file and retained for 6 months

3 – If you make enquiries on a treatment but do not go through with the treatment then we will hold your data for a period of 12 months.  If you wish us to retain the data for shorter or longer than this, then you can withdraw or give consent

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to Pecksniff’s Pamper Studio before or during the treatment process. However, if you do not provide the information, Pecksniff’s Pamper Studio may not be able to process your request for treatment or complete a treatment at all.

Payment Card details

We process your payment card details in order to complete your purchase that you made in the salon or relating to a treatment. 

 Your rights

As a data subject, you have a number of rights. You can:

  • access and obtain a copy of your data on request;
  • require Pecksniff’s Pamper Studio to change incorrect or incomplete data;
  • require Pecksniff’s Pamper Studio to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • object to the processing of your data where Pecksniff’s Pamper Studio is relying on its legitimate interests as the legal ground for processing; and ask Pecksniff’s Pamper Studio to stop processing data for a period if data is inaccurate or there is a dispute about whether or not your interests override Pecksniff’s Pamper Studio legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact Faye Russell, faye.russell@pecksniffs.com or write to The Waterfront, Brighton, BN1 2GS

If you believe that Pecksniff’s Pamper Studio has not complied with your data protection rights, you can complain to the Information Commissioner.

 

We love to hear from you, simply get in touch today

Call: 01273 325321 | thepamperstudio@pecksniffs.com

About Us

Pecksniff’s Pamper Studio is a member of Independent British Fragrance and Cosmetic House, and is a fine example of a company with a passion for exclusivity and quality.

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Contact Us:

Pecksniff’s,
The Waterfront,
Brighton

Phone: 01273 325321
Email: thepamperstudio@pecksniffs.com

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